Products sales by Internet are governed in the articles from 50 to 68 (“distance contracts”) about D.Lgs 206/2005 (Consumer Code). This legislation provides consumer the right of withdraw from the contracts or from contracts proposal, guaranteeing to the consumer the return of the purchase product and reimbursement of expenses incurred. The right of withdrawal can’t be exercised if the product isn’t intact, that is:
- there isn’t the original packaging;
- there aren’t product components (accessories, manual of instruction, etc);
- the product is damaged;
The right of withdrawal is reserved only for the consumers (individuals who purchase goods for purpose not related to their professional activity or business), so it can’t be exercised by legal entities and individuals that act for purpose related to their professional activity.
To exercise the right of withdrawal it’s necessary communicate, within 14 working days from receipts of goods, that you want to withdraw the contract with this modality: sending a registered letter with acknowledgment of receipt or a fax to: Regia Store Srl. Via Mogadiscio 1 (Reggio Emilia). Or use the mail: firstname.lastname@example.org and indicate: ORDER DATE, NAME AND FIRSTNAME, TELEPHONE NUMBER OR MAIL.
In the letter and/or email it must be indicated the IBAN code of the checking account where the customer wants to receive crediting of the amount for te purchase of goods returned.
The cost of returning product is borne by the customer.
The custom products AREN’T accepted or changed except errors commited by Regia Store Srl.